TERMS & CONDITIONS

These terms and conditions (the “Terms and Conditions”) are the terms and conditions upon which giftbasketdeluxe.com (“we/us/our”) make this website (the “giftbasketdeluxe.com”) available to you and any of our services which are accessible on or via the giftbasketdeluxe.com site (the “giftbasketdeluxe.com Services”).

These Terms and Conditions govern your use of the giftbasketdeluxe.com Site and the giftbasketdeluxe.com Services.

• Products
• Prices
• Orders / Payment
• Delivery
• Cancellation
• giftbasketdeluxe.com Customer Contact Centre
• General
• Intellectual Property
• My Account service
• Refund Policy
• Gift Sets, Hampers & Boxes

Products

1.1 All products as depicted on this website (as may be varied from time to time) are available in every city of the respective country under which the product is displayed. Certain product ranges are available in selected delivery areas only and such information is given in the respective product pages.

1.2 Some flower and plant products may be harmful or poisonous (lilies in particular can be extremely toxic to cats), if you require further information before submitting an order please contact our Customer Service.

1.3 All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and quality, if the same is unavailable after order confirmation notification.

1.4 A few products may not be available for same /next day delivery or other special delivery services. Such information is given in the respective product pages
Although a very rare case, please note in some locations we may need an additional time for the delivery of exotic flowers, cakes and fruit baskets.
We deliver only the finest quality of gifts/flower arrangements (branded items, wherever applicable), through our chosen partner network.

Prices

2.1 Prices listed within the giftbasketdeluxe.com Service are valid for a maximum of 14 days of submitting your order.

2.2 All prices are free of VAT/GST unless otherwise specified.

2.3 All prices include FREE shipping unless otherwise specified.

2.4 The prices displayed on the website are quoted in either USD or EUR unless otherwise stated (certain countries will be able to purchase in their local currencies) and are valid and effective worldwide.
Prices & Delivery costs are subject to change but shall not affect orders that has already been placed, processed, and dispatched prior to the change. Prices are subject to VAT and are exclusive delivery costs (currently all orders have free shipping), which are automatically shown and added in the total amount when you view your items in the shopping basket or on the checkout page, once have selected your chosen delivery method. If no delivery costs are shown, these order includes free shipping. Currently all orders on giftbasketdeluxe.com have free shipping.

Orders / Payment

3.1 While to checkout (place the order), you will be required to provide us with a few personal details, including the phone number and/or email id, along with those of the intended recipient and all necessary payment details. This is to ensure the order can be successfully delivered. All data gathered can be removed upon request under GDPR regulations.

3.2 We accept payment by Visa, Master, Amex & Discover and all major credit cards, Paypal, Google Checkout, GT Pay.

3.3 By clicking on the ‘place order’ button at the end of the order process, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions appearing anywhere on the giftbasketdeluxe.com site.

3.4 Submitting your order is subject to our acceptance of this offer. We will send an email confirmation of your order details to advise that we are processing your order via the email address you provide.

3.5 Payments on all orders shall be made by any of the provided payment methods (such as visa, mastercard, …) and are subject to validation checks & pre-authorization by the card issuer. giftbasketdeluxe.com is not responsible for card refusal and any online handling fees that may be charged by the card issuer. Orders that have been processed and are in transit or are experiencing delivery delays are no longer eligible for refunds.

Delivery

4.1 Selected products may not be available for delivery to certain localities (such as consumable products, foods, alcohols, etc.). We try our best to provide with such information either on the respective product page, during checkout or will communicate you after you place your order. If you did order a product that is not available for delivery for a certain location, we reserve the right to substitute with a product of equivalent value and quality, and you will be notified of this.

4.2 We do not recommend courier deliveries to hospitals or funerals and deliveries to public institutions shall be as the risk of the buyer.

4.3 Shipping Methods – If you wish a delivery to be made within a specific time period, you can note the respective shipping method upon order checkout in the notes field. giftbasketdeluxe.com will try to take these requests into regard upon processing of the order, but is not bound to these requests. Please note that some shipping methods are subject to availability and that at certain times of the year the charges for the service may vary. The information and the available shipping methods is always provided on the respective product pages when you place your order.

4.4 Deliveries via courier services cannot be delivered at specific times. All orders will be delivered during the working day between 10am to 7pm (in the recipient time zone) during normal days (exceptions are such high gifting days like Valentine’s day, Mother’s day, etc during which deliveries can happen beyond this time range).

4.5 Deliveries are available only on the days and times that courier & postal services are active and giftbasketdeluxe.com does not control these services. Please contact our customer service team if you need any suggestions on any other gifts that may be available for your choice day.

4.6 To avoid problems or delays with delivery, please ensure that you have provided with the full address details, including accurate postcode of the recipient and telephone number so that it would be easy for our delivery services to locate them. It would also be very helpful if you provide us with your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.

4.7 Certain products cannot be delivered on a specific delivery date, but will be delivered during a delivery period (for eg., delivery in 2-4 business days or 3-7 business days, etc.). The estimated time it takes for such products to be delivered is shown on the respective product page near the shipping method area. Please contact our customer service for any questions you may have about delivery dates for such products.

4.8 Whilst we agree to use all reasonable endeavors to ensure that delivery will be on the requested delivery date or during the delivery period, you acknowledge that actual delivery will be via our local distributors or for certain orders via third party courier service and that giftbasketdeluxe.com will under no circumstances be held accountable for any delays or delivery disruptions of any kind.

4.9 In the case of delivery to certain locations, where a third party is involved, such as prisons, offices, hospitals, Funeral Directors, airports, hotels, ships and other business locations, the signature of any person authorized to accept delivery on behalf of the organization shall be accepted as proof of delivery to your chosen recipient.

4.10 Please be aware that the carrier will deliver the goods to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address or not able to receive the gift in any way, or if the receiver refuses to accept the gift or fails to return the items.

4.11 giftbasketdeluxe.com advices against placing time-pressured orders to hotels & resort guests or traveling recipients as various reasons could impact delivery. By placing your order, you accept any risks and agree that we will not be held accountable for the recipient not being present.

4.12 Please note that where the carrier is unable to find someone to accept delivery, or unable to leave the delivery in a secure location, they will leave a card at the address for the recipient to make contact and re-arrange delivery. If the recipient fails to make contact in good time we reserve the right to charge for re-delivery to that or an alternative address.

4.13 Please note that if you order a number of items for delivery to the same address, they may be dispatched separately and we cannot guarantee delivery on the same day/time.

4.14 We shall not be liable for any failure to perform in our obligations where such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster such as pandemics), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service.

4.15 Confirmation of delivery on the third-party courier tracking platform shall be accepted as valid proof of delivery, no additional signatures are required.

4.16 Shipping & Delivery times can be impacted by various factors such as force majeure & worldwide events (f.e. Covid-19). giftbasketdeluxe.com will not issue refunds or compensation for gifts delayed or lost by force majeure.

Cancellation

If, for any reason, you wish to change or cancel your order you can do so:

Email us at: info@giftbasketdeluxe.com
Such requests for cancellation/amendment are processed subject to the request before cut-off time (the time before which the order is processed/prepared).

Please note that changes or cancellations may carry additional costs.

5.1 We regret that you may not cancel an order once your order is processed.

5.2 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

giftbasketdeluxe.com Customer Contact Centre

6.1 In the event that you are not satisfied with the giftbasketdeluxe.com services, please address your complaints in the first instance to:
Email us at: info@giftbasketdeluxe.com

6.2 Our Customer Service Contact Centre is available 24×7. Any enquiries will be handled and responded to within 48 hours.

General

8.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the giftbasketdeluxe.com site and/or the giftbasketdeluxe.com Services from time to time. We will post any changes on the giftbasketdeluxe.com. site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the giftbasketdeluxe.com Services or giftbasketdeluxe.com site. Changes will be effective five (5) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.

8.2 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the giftbasketdeluxe.com site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

8.3 We will only use the personal data (of you and of the recipient) provided by you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.

8.4 A person who is not a party to the agreement between you and us has no rights to enforce any of the Terms and Conditions.

8.5 In respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.

Intellectual Property

9.1 All other rights, including copyright, in this website are owned by giftbasketdeluxe.com. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use is prohibited without the permission of giftbasketdeluxe.com. You may not modify, distribute or repost something on this website for any purpose.

My Account service

10.1 To register with any of the giftbasketdeluxe.com Services, you must be over eighteen years of age.

10.2 You are advised to change the automated password (as soon as possible from the time of you receiving it) that our giftbasketdeluxe.com Service generates. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us immediately. Please use our Forgot Password service if you have forgot the same.

10.3 If giftbasketdeluxe.com has a reason to believe that there is likely to be a breach of security or misuse of the Service or site, we may require you to change your password, or may suspend the use of our Service.

10.4 You must ensure that the details you provide on registration or at any time are correct and complete.

10.5 You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. You can update the details you have given us at any time by going to the ‘Edit Profile’ section of the ‘My Account’ area of the website. This will ensure that the Service we provide is accurate and up to date. Please also visit this page OR email us if any of the information that we hold about you is incorrect or needs updating, or if you want us to delete any personal information.

10.6 Use of the Service is intended to assist with purchases to be made via the site. The Service must not be used for the following purposes:

• Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
• Gaining unauthorised access to other computer systems.
• Interfering with any other person’s use or enjoyment of the Site.

10.7 giftbasketdeluxe.com reserves the right to refuse to post material on the Site, or to remove material already posted on the Site.

10.8 Whilst we take every reasonable precaution and care in relation to the Service, we do not make any representation or warranties of any kind (express or implied) with respect to the contents or operation of this Service, and any such representations and warranties are excluded by this notice. We do not warrant that use of the Service will be uninterrupted or error free. Whilst every effort is made to ensure reminder emails set up on your account are processed and delivered as requested, we cannot be held responsible for non-delivery of these messages. Your use of the Service is done so entirely at your own risk and we do not accept any liability whatsoever for losses or damages that you may suffer as a result of your use of the Service.

These Terms and Conditions operate in conjunction with general Terms & Conditions of the Site governing overall use and order placement. We are committed to protecting your privacy, further information is contained within our Privacy Policy.

Refund Policy

11.1 At giftbasketdeluxe.com , we have a friendly refund policy to ensure your online purchase is hassle-free and we make every effort to ensure that you receive excellent service. All orders that have been placed but not yet processed are eligible for refund. Any processing fees & payment transfer fees (such as Stripe, PayPal etc) will be deducted from the refund.

11.2 We regret that you may not cancel an order once your order is processed. Refunds will not be given under any of the following circumstances:

• Any orders once they have been processed by giftbasketdeluxe.com (5.1). From this point on they are with the third-party courier for delivery. The client will receive a confirmation order when the order has been processed.
• Any orders experiencing any form of delay (4.8) or disruption of delivery (held at customs, issues with delivery, recipient not being reachable or unable to pick up the order).
• Any orders affected by Force Majeure (4.13 – 4.15)
• Any orders that were substituted (1.3 – 4.1) or gift baskets that were assembled be design of the third party supplier that do not meet the expectations of the client (12.2).

Complaint Process:

At giftbasketdeluxe.com , we make every effort to ensure that customer support resolve the customer issues fast and impeccable. Customer can raise their Complaints by sending email to info@giftbasketdeluxe.com within 30 days from the delivery date. In case of any delivery issues, we request customers to send photos of the product’s received and Order details.

Gift Sets, Gift Baskets, Gift Hampers

12. All gift baskets, gift hampers, gift boxes, gift bags & gift sets sold on giftbasketdeluxe.com are assembled by local suppliers in or near the recipient country of your choice. These third-party suppliers will also be responsible for the shipping. The suppliers will choose the best gift or gifts based on the hamper or basket size chosen and ordered by the client (small-medium-large-other) and deliver these to the recipient.

12.2 giftbasketdeluxe.com does not intervene or has any control over the chosen gifts as these are carefully selected by local experts and craftsmen within the recipient country. By ordering & buying the gift baskets the client agrees that the basket will be assembled with gifts chosen by the local supplier and agrees fully that giftbasketdeluxe.com shall not be held accountable for any deviation regarding the client expectations and the delivered Gift Set, Gift Basket, Gift Hamper or Gift Box.

12/3 All images and illustrations of gift hampers & gift baskets shown are indications of similar gift baskets that have been delivered. The actual gift might deviate from these illustrations. As clearly stated in the product description on every product page, Gift Basket Deluxe reserves the right to substitute certain products based on availability, recipient country & import regulations. This notice is also clearly mentioned on every product page and by placing an order for the gift sets, the client agrees to have read and agreed to this. Gift Basket Deluxe shall in no way be held liable for any complaints arising from clients who have not read or taken notice of the product description or the clear remarks about the illustrations, as every gift basket is unique & different.

Limitations of Liability

giftbasketdeluxe.com shall not be held liable for lost packages, delivery delays & problems, and defective items. giftbasketdeluxe.com works with third party couriers & suppliers who provides all information, photos, descriptions and details about the products and gift sets. In circumstances where products delivered are not as described or are defective, Giftdeliveryshop.com shall contact the supplier for a replacement or refund. Only upon agreement of the supplier can giftbasketdeluxe.com replace an item in which certain conditions must be met.

These terms & conditions will be mentioned both on the process confirmation email you receive upon ordering as well as on the order completion mail you will receive when the order has been processed & shipped.